If you encounter errors using ISM, you can refer to the log files for your endpoint to help with troubleshooting.
To complete this task:
Navigate to the logs folder in your ISM installation directory. For example:
Open the log file relevant to your issue.
endpointinstaller.logrecords the events of the endpoint installation.
smartendpoint.logrecords the endpoint activity.
To access your scan logs, you must contact Veracode Technical Support.