This table provides guidance for resolving errors you may encounter when trying to perform a Veracode Dynamic Analysis with ISM. The error text appears in the ISM log files and, if you are running the endpoint from the command line, on the command prompt.
| Error Text | Solution |
|---|---|
ERROR - Exit due to initialization failure: Failed to reach the gateway |
Verify that the gateway server on port 443 is on your allowlist and available from the machine on which the endpoint is installed. |
ERROR - Failed to get list of tunnels |
Verify that the gateway server on port 443 is on your allowlist and available from the machine on which the endpoint is installed. |
ERROR - Exit due to initialization failure: GMS API invoke failed, cause : \{"error":"Token already registered","success":false\} |
Run the endpoint on the machine on which it originally ran. If you want to run an endpoint on another machine, you must create a new endpoint. |
ERROR - Exit due to initialization failure: Failed to make websocket connection to gateway |
Verify that WebSockets are allowed in your firewall or proxy configuration for port 443. |